Refund policy

At PokePalss, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, and documentation.

  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For quality and safety reasons, the following items cannot be returned:

  • Opened or unsealed Pokémon trading card booster packs or booster boxes.

  • Trading card products with broken factory seals.

  • Gift cards.

  • Digital products or downloadable content.

  • Clearance, final sale, or non-returnable items clearly marked at the time of purchase.

  • Items damaged through misuse, neglect, or improper handling.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the item and its packaging.

If the claim is approved, we will provide an appropriate solution, such as a replacement, refund, or store credit, depending on product availability.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was shipped.

If the requested replacement is unavailable, we may offer a refund or store credit.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged.

  • The item is confirmed to be defective.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

7. Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure outlined above.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

PokePalss

Email: contact@PokePalss.shop

Phone: +1 (479) 345-1674

Business Address:
937 Rinehart Road
Fort Lauderdale, FL 33301
United States