Shipping policy

Effective Date: July 19, 2026

Thank you for shopping with PokePalss. We are committed to delivering your order quickly and securely.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, processing times may be slightly longer.

Shipping Methods & Delivery Times

Estimated delivery times are as follows:

Destination Estimated Delivery Time
United States 3–6 business days
Canada 7–14 business days
Europe 7–20 business days
Australia & New Zealand 10–21 business days
Other International Destinations 10–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the shipping destination and the selected shipping method.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment.

Shipping Delays

While we strive to meet the estimated delivery times, delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • High shipping volumes

  • Other unforeseen circumstances

PokePalss is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

If an incorrect address is provided, additional shipping charges may apply if the package needs to be reshipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@PokePalss.shop

Phone: +1 (479) 345-1674

Business Address:
PokePalss
937 Rinehart Road
Fort Lauderdale, FL 33301
United States